ResponsiveEd recognizes that Texas law gives the public the right to access certain government records that are otherwise not exempted from disclosure, and that the law contains guidelines for the timeframe in which we must respond to requests for information.

However, due to current federal, state, and local emergency declarations and “stay-at-home” orders related to COVID-19, our school’s normal operations have been suspended. Moreover, on April 17, 2020, Governor Greg Abbott issued Executive Order GA-16, which closed all schools in the State of Texas for the remainder of the 2019–2020 school year. At this time, our school system ResponsiveEd is operating on a skeleton crew basis and our administrative offices are closed, meaning that we are generally unable to access school records.

The Attorney General recognizes that the following days do not count as “business days” for purposes of calculating deadlines for responding to public information requests: (i) skeleton crew days are not business days; (ii) a day on which our administrative offices are closed is not a business day; and (iii) closure days due to public health or epidemic response do not count as business days, even if staff continue to work remotely or if limited staff are on-site but involved directly in the public health or epidemic response.

For these reasons, we currently are not processing open records requests. We will resume processing requests within the timeframe required by state law once normal operations resume.

State public information acts provide a mechanism for citizens to inspect or copy government records.  They also provide for instances in which governmental bodies may, or are required by law to, withhold government records from the public.

All requests for public information should be submitted to the Responsive Education Solutions® (“ResponsiveEd”) Administrative Offices.  This procedure allows ResponsiveEd® to accurately document the date each request is received and respond to the requestor in accordance with applicable state law.

Tips for Successful Public Information Requests

The following tips will help ensure that you receive the information you want:

  • Submit your request in writing.
  • Include enough description and detail about the information requested so that we may accurately identify and locate the requested information.
  • Include your name and phone number so that we may contact you if we have questions about how to respond to your request.
  • Include your address (electronic and mailing) so that we may send you a response.

To Request Information from ResponsiveEd

To request public information from ResponsiveEd, please send your request to one of the following addresses:

U.S. mail:
Responsive Education Solutions
Public Information Request
Attn: Office of Legal Services
P.O. Box 292730
Lewisville, Texas 75029

By e-mail to:
[email protected]
Subject heading should read “Public Information Request” or “Open Records Request.”

By fax to:
Subject heading should read “Public Information Request” or “Open Records Request.”

In person:
Responsive Education Solutions
1301 Waters Ridge Drive
Lewisville, Texas 75057

Charges to the Requestor

ResponsiveEd will assess fees to the requestor in accordance with applicable state law.

Additional Information
To learn more, visit the following websites: